How Do I... Book An Appointment?

It is our aim to offer our patients an appointment with a primary healthcare professional (eg a nurse or HCA) within 24 hours and with a doctor within 48 hours. We also allow bookings for appointments to be made up to one month in advance (21 days for on-line booking). Telephone appointments with a doctor are also available and can be appropriate if you need medical advice but do not require face to face contact. If you would like a telephone appointment with a doctor, please speak to a receptionist who can arrange this. You will be asked to leave your telephone number and told that a doctor/nurse will call you within half an hour of your booked time.

We may not be able to offer you an appointment with the doctor of your choice within these challenging timescales due to annual leave, sickness or if they are fully booked. However, we will endeavour to accommodate your requests where possible. We would suggest you book a follow-up appointment with a specific doctor two weeks in advance.

In order for us to maintain this high level of access to our clinicians it is imperative that you inform us as soon as possible if you are unable to keep an appointment so that we can offer it to another patient.

Should you wish to book an appointment with one of our clinicians online, please visit our on-line booking system. Please note that you will first need to register for our online services by asking a receptionist for a personalised registration document. You may also request this in writing, sending a stamped addressed envelope with your application.

How do I... Obtain A Home Visit?

Home visits are exclusively for patients whose medical condition prevents them from being able to attend the surgery; this includes patients in residential and nursing homes. Explaining the symptoms to the receptionists will help the doctor see the most urgent cases first. In most cases patients will be expected to come to the surgery.
Children: In almost all cases we will ask you to bring your child to the surgery where we have teh best conditions for examination. This is safer for your child as urgent problems can be referred to hospital quickly.

If you require a home visit please telephone the surgery before 11.00am as this will help the doctors to plan their visits, which they will carry out mostly early in the afternoon. If you believe that the severity of your condition warrants an urgent visit, please advise the receptionist accordingly.

How Do I... Obtain Test Results?

Please call the practice after 2.00pm for test results, one week after having the tests. It is YOUR responsibility to find out the results of your tests. The majority of results for tests that are performed in the surgery are available in the practice a week after the test, although some tests such as x-rays and scans taken outside the practice, take longer.